Complaints & Suggestions

At HippoBox, we strive to provide our customers with the best possible experience. We value your feedback and take suggestions and complaints seriously so that we can improve our services and better meet your expectations. Below you will find information on how to contact us with suggestions or complaints:

Suggestions:

We are always looking for ways to improve our products and services. If you have any suggestions on how we can improve our webshop, add new products, or make other improvements, don't hesitate to drop us a line! You can contact us via the contact page with your suggestions.

Complaints:

If you are unhappy with a product or service you have purchased from us, please contact us. We would like the opportunity to resolve the issue and ensure your continued satisfaction with your purchase. Please include your order number and a detailed description of the issue so we can help you as best we can.

Our promise:

We aim to resolve all complaints as quickly as possible and to your satisfaction. We will carefully investigate your complaint and contact you to find a solution. We appreciate your patience and understanding during this process.